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FAQ
FREQUENTLY ASKED QUESTIONS
1. Do you offer international shipping?
At this time, we offer nationwide shipping within South Africa. We can arrange for fast and reliable courier services to deliver your order directly to your doorstep.
2. How long will it take to receive my order of items not in stock?
Orders on items that are not in stock typically ship within 7-10 working days and should arrive within 1-3 working days depending on your location. We’ll send you tracking details as soon as your order is on its way!
3. Can I arrange for expedited shipping?
Yes, we offer expedited shipping options. If you need your goggles sooner, please contact us before placing your order, and we’ll help you select the best delivery option for your needs.
4. Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping, but we ensure that every order is carefully packaged for safe and secure delivery. If you’re buying a pair as a gift, we’ll gladly help you with a personalized message—just reach out!
5. Can I return or exchange my goggles?
Although we do not allow for refunds, If your goggles are unused and in original packaging, you can exchange them for a different model. Please refer to our Return & Exchange Policy for more details.
6. Do you provide a warranty on your goggles?
Yes, all goggles sold on our website come with a [insert warranty duration, e.g., 1-year] manufacturer warranty. This covers defects in materials or workmanship, but not damage caused by misuse or accidents. Please check the warranty terms for full details.
7. Can I buy replacement lenses for my goggles?
Absolutely! We carry a variety of replacement lenses for the goggles we sell. You can browse and purchase compatible lenses through our website, and we’ll make sure they’re delivered right to your door.
8. Do you offer discounts or promotions?
We offer multiple sales and promotions throughout the year. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest discounts and special offers!
9. Is nationwide courier available for delivery?
Yes! We work with trusted courier services to arrange nationwide delivery for all our orders. Whether you’re in a major city or a more remote location, we’ll ensure your goggles are delivered to you securely and promptly.
10. How can I contact customer service if I have questions or issues with my order?
If you have any questions or need assistance with your order, our customer service team is here to help! You can reach us via jkapp.motogear@gmail.com, or WhatsApp +27 82 802 0377 and we’ll respond as quickly as possible.