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STORE POLICY

Customer Care

At MotoGear, we’re riders first and business second, so we know how important it is to have gear you can trust. Whether you’re racing, training, or just sending it on the weekend, we’re here to make sure your experience is smooth from start to finish.

If you ever have a question about our products, sizing, or your order, just reach out. We’re easy to get hold of, message us on WhatsApp or drop us a DM on Instagram, and we’ll help you out as soon as possible.

Our Promises to You

We stand by the quality of our gear. If you receive something that isn’t quite right, let us know, we’ll do our best to sort it out.

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  • Unused items can be returned or exchanged hassle-free.

  • If there’s a problem with your order, we’ll make it right — fast.

  • We keep things simple, honest, and rider-approved.

Privacy & Safety

At MotoGear, we treat your privacy with the same respect we give our bikes — with care, precision, and no shortcuts. When you shop with us, your personal info is protected at all times. We only collect what we need to process your order and make sure your gear gets to you fast and safely.

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We’ll never share or sell your information to anyone. Your name, contact details, and order info stay between you and MotoGear — full stop.

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Payments & Security

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All payments are handled securely through trusted third-party platforms, ensuring your card details are always encrypted and never seen by us directly. You can shop with confidence knowing your payment is verified and protected from start to finish.

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Communication

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Once you’ve placed your order, we’ll reach out only when necessary — like confirming your purchase, sending shipping updates, or helping with any issues. You won’t get spammed; we’re riders too, and we respect your inbox.

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Your Trust Matters

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We know that shopping online requires trust, and we take that seriously. Every step we take — from payment protection to secure data handling — is to keep you and your info safe.

Ride easy knowing MotoGear has your back — on and off the track. 🏁

Wholesale Inquiries

Let’s Grow the MotoGear Crew 

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Want to stock MotoGear products in your shop or online store? We’d love to team up. Our goal has always been to make high-quality moto gear affordable and accessible for riders everywhere — and partnering with like-minded retailers helps us do exactly that.

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Whether you run a bike shop, online store, or sponsor a local racing team, MotoGear offers wholesale options that make sense. You’ll get access to factory-level products at unbeatable prices, backed by a team that rides, tests, and believes in what we sell.

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Why Partner with MotoGear?

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  • Top-tier Products: From goggles to gear and accessories, every item is tested by real riders.

  • Competitive Pricing: Factory-direct value that helps your business stay profitable.

  • Reliable Supply: Fast, consistent shipping across South Africa.

  • Personal Support: You’ll deal directly with our small, passionate team — not a call center.

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How to Get Started

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Interested in becoming a MotoGear retailer or distributor? Get in touch with us directly via:

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WhatsApp: 082 802 0377
Instagram: @motogear_online
Email: jkapp.motogear@gmail.com

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Let’s work together to get more riders geared up and ready to send it — the MotoGear way. 🏁

Payment Methods

Payment Methods

At MotoGear, we keep payments easy and safe so you can focus on what matters — riding. We offer several trusted ways to pay for your gear, whether you’re shopping from your phone, laptop, or trackside.

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Accepted Payment Options:

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  • Credit / Debit Cards – Secure and fast transactions through our trusted payment gateway.

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  • PayPal – Safe international payments with full buyer protection.

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  • Offline Payments (EFT) – Prefer to pay via bank transfer? No problem. Contact us directly to arrange your EFT payment.

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  • Yoco Payments – All card and tap payments processed safely through Yoco, our third-party provider.

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Every payment method we offer is encrypted and secure, so your details stay private. Once your payment is confirmed, we’ll get your order packed and shipped as quickly as possible.

Ride easy knowing MotoGear keeps it simple, safe, and rider-approved. 🏁

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